Your Voice Matters

Whether something felt great or something didn’t feel right - we want to hear about it.


Your feedback helps LumaBloom stay grounded, learn, and keep doing what’s best for the people and families we support.


How To Share Your Feedback


You can share feedback at any time - big or small. Kind words help us know what’s working. Concerns help us do better.


Reach out to: stacey@lumabloom.com.au
Call us:  Phone: 0493367778


Making A Complaint


If something hasn’t felt okay, please tell us. You won’t be ignored or treated differently for raising a concern.


You can:


  • Reach out in any of the ways listed above
  • Let us know what happened, how it made you feel, and what you’d like to see change
  • Ask for help - we can talk it through with you

We’ll treat your complaint with care and confidentiality. Only the people who need to know will be involved. It will never be held against you.


Need Help Making A Complaint?


We’ll make sure the process is calm, safe, and easy to understand.


  • We’ll explain everything in plain language
  • You can bring someone with you for support
  • You’ll never be judged or pressured for speaking up
  • We’re here to listen - not defend


Want To Take It Further?


If you feel your concern hasn’t been handled properly, you can contact the NDIS Quality and Safeguards Commission:


You can make a complaint anonymously if you prefer. The Commission can investigate issues about unsafe or inappropriate services.


What Happens Next?


When you send us a complaint, we will:


  • Let you know we’ve received it
  • Look into it and talk with you if needed
  • Do what we can to make things better
  • Keep you in the loop

You’ll be treated fairly. You’ll be heard. And you’ll get a response.


We Don’t Just Welcome Feedback - We Rely On It


Every time you speak up, you help shape a stronger, safer, and more supportive LumaBloom.


Thanks for taking the time to reach out - and for trusting us to listen.


Updated: July 2025